Your venue’s “wedding planner”…
Today, many of the wedding venues have an onsite “wedding planner” who is your point of contact. While these onsite planners are valuable (they really are), you can’t expect them to handle all of your wedding needs. The primary responsibility of the onsite planner during your wedding is to ensure the venue staff is doing what they are supposed to do. Some venue planners are willing to do extra things for the couple, some are not.
Please keep this in mind: just because your venue has a “wedding planner”, in most cases this hard-working, valuable person is not a substitute for a professional wedding planner.